Norwich City Council 0344 980 3333

Call Norwich City Council on their general enquiries contact number 0344 980 3333 to discuss the process of applying for planning permission, a parking permit or to ask how to join the public housing register.


All Council Enquiries – 0344 980 3333

Contact Norwich City Council by calling their general enquiries phone number 0344 980 3333 to discuss the public services provided by the local authority. For instance, you can get in touch to check your rubbish bin and recycling pick up day or ask about the public car parks throughout the city of Norwich. Alternatively, callers can get in touch to put forward any questions about their council tax payments. For example, you may want to ask whether you qualify for a council tax reduction or ask how to claim for total exemption if you are living in a student household where everyone is in full-time education. Moreover, you can use this number to set up a direct debit for your council tax payments or ask whether you are able to pay your annual bill at once. You should also phone the Norwich Council to check the status of a planning application if you are hoping to add an extension to your property.

Furthermore, business owners can use this number to ask how to apply for any of the licenses granted by the council, such as an alcohol license or a taxi driver permit. You may prefer to get in touch with any enquiries about the process of getting a parking permit or to ask how to apply for council housing. Callers can also request a copy of a birth, death or marriage certificate under the UK freedom of information act but an administrative fee may apply.


Call Costs and Contact Hours

The council helpline uses a local rate number meaning that you will pay no more than the standard per-minute cost of calling a geographic line from a UK mobile or landline telephone.

However, you can in fact contact Norwich City Council for free if you are using any inclusive minutes in your mobile tariff or if your landline deal includes free calls to local numbers. The council office is available to take calls during the typical working week, during the hours of 8am to 5pm, Monday to Friday with lines closed on weekends. However, you can call the Out of Hours Emergency helpline number 01603 412 180 if you have a pressing issue during that time.


Norwich City Council Phone Numbers

Council Department UK Contact Number Opening Times
General Enquiries 0344 980 3333 8am to 5pm, Monday to Friday
Out of Hours Emergencies 01603 412 180 24 hours a day, 7 days a week
Freephone Payments Hotline 0800 021 7784 24 hours a day, 7 days a week


Visit the Council

If you are required to visit the council in order to attend an appointment regarding a planning application or for further support regarding any public service enquiries then you are advised to arrive at the Norwich City Council customer centre, based in City Hall and found at the following address:

City Hall,
St Peters Street,
NR2 1NH,
United Kingdom.